Unlocking GROWTH potential for Leaders. Gain valuable insights for success.
The only measurement and feedback tool that helps leaders engage & act on what is important to the business in order to drive customer retention, business performance, profitability and growth – The Market Responsiveness Index (MRI)
Indentify BLINDSPOTS hindering business performance. Uncover the truth.
The key to success is understanding where you are today. It is essential to have a way of measuring and analyzing the organization. The MRI Benchmark provides clarity by offering insight into your business. This data-driven approach, combined with open-ended feedback from employees, enables leaders to act on what is vital for growth and improvement.
Understand your capabilities as a Customer-Centric Leader. Go from GOOD to GREAT
Measure and know your potential. Take a bold step forward with the leader self-assessment – an innovative approach to enhance your skills to drive customer retention and employee engagement, Maximize your potential.
Ignite CAPABILITIES to drive employee engagement and customer satisfaction.
The Market Responsiveness Index (MRI) is a measurement tool that sparks collaboration and creativity among leaders and employees to create a customer-centric culture, cultivate innovation, optimize the experience for customers, and ultimately achieve superior results.
What Is The MRI?
Like a medical MRI, the business MRI enables you to look inside your business to identify strengths, weaknesses and opportunities to improve future organizational fitness and profitability.
The MRI is an employee assessment and engagement tool that allows you, as a leader, to benchmark 8 disciplines & gain insights into what needs to be improved.
The leader's assessment tool you will
Used by leaders like you
As a departmental leader do you want to achieve a faster and sustainable path to superior departmental performance?
As a Marketing or CX leader are you looking to achieve higher customer retention and revenue growth from superior customer experience?
As a People & Culture leader do you want to strengthen organizational culture by linking employees to customers and the business?
As a Learning & Development leader are you wanting to build stronger customer-centric leadership capabilities that drive future business performance?
As a Strategy leader are you looking to achieve effective strategy implementation through employee alignment and customer engagement?
As a CEO or Executive are you looking to deliver a faster and sustainable roadmap to future profit and revenue growth?
As a Consultant do you need to provide unique solutions for your clients?
As a board member are you looking to identify new ways of building shareholder value through retention of customers?
Measure & Strengthen your organization or team's capabilities by using the Market Responsiveness Index (MRI)
Below are the 8 key practice disciplines and their correlation to future business performance. What are your organization’s strengths and weaknesses?
These 8 disciplines are proven to drive the corresponding business performance outcomes.