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Customer Testimonials

A measurement tool that unleashes the hidden potential in your business

Here's What 
MRI Benchmark 
Customers say

Hear From Our Customers

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"The MRI and the corresponding customer immersion program helped us drive up our customer retention rates by 10% resulting in significant revenue increases."
Ryan Rampersaud
Ryan RampersaudGlobal Head of Client Service Management, BlackRock
"The MRI gave us a powerful framework our global leaders could use to implement tangible actions to improve the customer obsession at Vodafone around the world."
Raja Al-Khatib
Raja Al-KhatibGroup CX excellence Programme Director, Vodafone Global
The MRI was a game changer for us, it helped us align the organization with the types of experiences our customers expected. The result was strong growth even in a down market.”
Charles F. Lawrence
Charles F. LawrenceGeneral Manage, Luxury Products Group, Franke USA
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"The MRI process helped us shift from a focus on finance to a focus on the people using that finance. As a result, we improved the internal alignment of our culture to focus energy on our customer's businesses and how our financial services can help. This has been a much more successful growth strategy for us."
Sonya Sandral Evans
Sonya Sandral EvansChief People Officer, Moneytech Australia
"I strongly recommend other organizations to do the MRI! It helped us gain alignment on who our target customer is and how we can mobilize our teams to improve their experience."
John Konsin
John Konsin President, RS Medical USA
"The MRI gave us unique insights into what we could do culturally to improve our customer experiences."
Dr David Cooke
Dr David CookeManaging Director, Konica Minolta Australia
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"The MRI opens your eyes to really what is involved in creating high levels of customer engagement. It is not just about the customer, but the alternatives they have and how we work cross-functionally to execute more effectively."
Peter Cooke
Peter CookePresident International, Wright Medical UK
"The MRI™ is a really great diagnostic that helped us see where we stacked up in terms of being a customer-centric organisation."
Russell Stanners
Russell Stanners CEO Vodafone New Zealand
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Now there is a tool, the MRI, that shows and measures customer culture. A tool that has already been used by successful companies, How 8 areas can show the company what they should empower and what is already good. That the whole company is involved or affected and not just the direct customer service. To find out and realize who is the customer in the company? With the evaluation of the survey, the customer service can demonstrably be changed.

By using the MRI you are able to measure the customer culture and the impact of actions that you can take in your organisation.

Although the MRI we have done has just been on a small sample, it has already given us quite a good insight of the areas we need to strengthen within our company and we are now able to plan our next steps.

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