Measures and benchmarks progress in the 8 disciplines of a customer culture
Surveys to check progress in individual disciplines of MRI
Checks organization’s progress across disciplines
Checks change adaptation for individual disciplines
40 Line-Item questions, 0 Verbatim questions
3 questions per discipline, 2 Verbatim questions
Raw Scores and Verbatim comments
Organization, department, team (up to 50% of initial assessment)
Sample of the organization involved in customer-centric change initiatives
6 months post MRI Benchmark Assessment
As required for discipline-specific assessment
