Product Specifications

Benchmarketing & Insights

MRI Benchmark Assessment

Description

Purpose

Questions

Data

Time per respondent

Recommended Audience

Recommended deployment

Usage

Measures, benchmarks & provides open-ended feedback on the 8 disciplines of a customer culture
Provides baseline and employee feedback for driving improvements
40 Line-Item questions, 8 Verbatim questions
Benchmark and Verbatim comments
25 minutes
Organization, department, team
Yearly
Unlimited

Measuring Change

MRI Pulse

Progress Checks

Measures and benchmarks progress in the 8 disciplines of a customer culture

Description

Surveys to check progress in individual disciplines of MRI
Checks organization’s progress across disciplines

Purpose

Checks change adaptation for individual disciplines
40 Line-Item questions, 0 Verbatim questions

Questions

3 questions per discipline, 2 Verbatim questions
Benchmark data

Data

Raw Scores and Verbatim comments
15 minutes

Time per respondent

3 minutes
Organization, department, team (up to 50% of initial assessment)

Recommended Audience

Sample of the organization involved in customer-centric change initiatives
6 months post MRI Benchmark Assessment

Recommended deployment

As required for discipline-specific assessment
Unlimited

Usage

Unlimited

Individual and Leadership Development​

Individual and Leadership Development​

Leadership Self-Assessment

Assesses individuals’ strengths and weaknesses in customer-centric behaviors

Description

Assesses leaders’ strengths and weaknesses in customer-centric behaviors
Supports self-reflection and development for improvement

Purpose

Supports senior leaders’ self-reflection and development
 40 Line-Item questions, 0 Verbatim questions

Questions

 80 Line-Item questions, 0 Verbatim questions
Raw Scores

Data

Raw Scores
15 minutes

Time per respondent

30 minutes
Individual contributors, managers

Recommended Audience

Senior Leaders
 As required

Recommended deployment

As required
Unlimited

Usage

Unlimited

Organizational Capability Building​

MRI Benchmark Information Portal

Self-Assessment Learning Centre

Learning portal post-MRI for interpreting results and setting priorities

Description

Learning platform post-self-assessment for understanding customer culture disciplines
Information on interpreting MRI results and best practices

Purpose

 Education on the 8 disciplines of building a stronger customer culture.
60 minutes

Time to Complete

45 minutes
MRI Benchmark Champion and Ambassadors

Recommended Audience

Individuals or Leaders who completed Self-Assessment
Unlimited

Usage

Unlimited
Scroll to Top