Product Specifications
Benchmarking and Insights
MRI Benchmark Assessment
- Description: Measures, benchmarks & provides open-ended feedback on the 8 disciplines of a customer culture.
- Purpose: Provides baseline and employee feedback for driving improvements.
- Questions: 40 Line-Item questions, 8 Verbatim questions
- Data: Benchmark and Verbatim comments
- Time per respondent: 25 minutes
- Recommended Audience: Organization, department, team
- Recommended deployment: Yearly
- Usage: Unlimited
Measuring Change
MRI Pulse
- Description: Measures and benchmarks progress in the 8 disciplines of a customer culture.
- Purpose: Checks organization’s progress across disciplines.
- Questions: 40 Line-Item questions, 0 Verbatim questions
- Data: Benchmark data
- Time per respondent: 15 minutes
- Recommended Audience: Organization, department, team (up to 50% of initial assessment)
- Recommended deployment: 6 months post MRI Benchmark Assessment
- Usage: Unlimited
Progress Checks
- Description: Surveys to check progress in individual disciplines of MRI.
- Purpose: Checks change adaptation for individual disciplines.
- Questions: 3 questions per discipline, 2 Verbatim questions
- Data: Raw Scores and Verbatim comments
- Time per respondent: 3 minutes
- Recommended Audience: Sample of the organization involved in customer-centric change initiatives
- Recommended deployment: As required for discipline-specific assessment
- Usage: Unlimited
Individual and Leadership Development
Individual Self-Assessment
- Description: Assesses individuals’ strengths and weaknesses in customer-centric behaviors.
- Purpose: Supports self-reflection and development for improvement.
- Questions: 40 Line-Item questions, 0 Verbatim questions
- Data: Raw Scores
- Time per respondent: 15 minutes
- Recommended Audience: Individual contributors, managers
- Recommended deployment: As required
- Usage: Unlimited
Leadership Self-Assessment
Organizational Capability Building
MRI Benchmark Information Portal
- Description: Learning portal post-MRI for interpreting results and setting priorities.
- Purpose: Information on interpreting MRI results and best practices.
- Time to complete: 60 minutes
- Recommended Audience: MRI Benchmark Champion and Ambassadors
- Usage: Unlimited
Self-Assessment Learning Centre
- Description: Learning platform post-self-assessment for understanding customer culture disciplines.
- Purpose: Education on the 8 disciplines of building a stronger customer culture.
- Time to complete: 45 minutes
- Recommended Audience: Individuals or Leaders who completed Self-Assessment
- Usage: Unlimited